I. Service Provider & Operator Information

Provider Name: VPS4You KFT
Registered Office: 9400 Sopron, Tó utca 5 (Hungary)
Company Registration Number: 08-09-034904 (Győr Regional Court of Appeal)
Tax Identification Number: 32064526-2-08 (EU VAT: HU32064526)
Chamber of Commerce: Győr-Moson-Sopron County Chamber of Commerce and Industry (GYMSM KIK)
Server Hardware & Infrastructure: Proprietary server hardware owned and operated directly by the Service Provider in its dedicated rack infrastructure (self-hosted).
Customer Support: e-mail: info@vps4you.hu | phone: +36-30/874-1982
Hereinafter referred to as: Service Provider. For additional statutory details, see our Imprint.

II. Electronic Contracting Process (Pursuant to Act CVIII of 2001 - Ekertv.)

1. Technical steps of contracting:
   1. Service selection and configuration: The Subscriber selects the desired service (VPS, Web hosting, Domain, S3 Storage, Game server) and configures its parameters (CPU, RAM, storage, billing cycle, operating system).
   2. Data entry / Registration: The Subscriber enters valid contact and billing details or logs into their existing Customer Account. The User agrees that the registered email is non-disposable.
   3. Review and correction of data input errors: Before order finalization, the Subscriber can review all selected parameters and prices in the Cart and modify or remove items.
   4. Payment method selection: The Subscriber selects the preferred payment method (Bank card via Barion/SimplePay, PayPal, Bank transfer, or Account balance).
   5. Order confirmation: The contract is concluded electronically when the order is submitted and confirmed.
2. Written form, filing, and language: The contract concluded electronically does not qualify as a written contract; it is not filed in an official registry and is not accessible as a physical document. However, all order details, invoices, and transaction logs are stored electronically and remain accessible in the Customer Dashboard. The languages of the contract are Hungarian and English.
3. Confirmation deadline: The Service Provider confirms the order electronically without undue delay, and within 48 hours at the latest. If confirmation is not received within 48 hours, the Subscriber is relieved of the binding offer.
4. One Account per Person: Each natural or legal entity may maintain only one Customer Account. Registering multiple accounts to repeatedly exploit discounts, coupons, trials, or guarantees is prohibited.
5. Money-Back Guarantee (Voluntary Commitment):
   1. Full refund within 5 days (120 hours) on the first paid service order (excluding domains).
   2. Pro-rata refund for unused full days thereafter.
   3. Credited to Customer Account balance, refundable upon request.
   4. Non-refundable items: domain registration/renewal fees, setup fees, coupon periods, blacklisted IPs, or services terminated for breach of Terms.

III. Statutory Right of Withdrawal & Model Withdrawal Form (Decree 45/2014)

1. Consumer 14-Day Withdrawal Right: Consumers (natural persons acting outside trade/profession) have the statutory right to withdraw without giving any reason within 14 days of contracting.
2. Exceptions under Section 29 (1) of Decree 45/2014:
   • Digital content and hosting services: If performance has begun with the consumer's explicit prior consent and acknowledgement that they forfeit their right of withdrawal once performance starts, and confirmation has been sent.
   • Custom domain names: Once registered with central registries, domain registrations are non-withdrawable pursuant to Section 29 (1) c) and m).
3. Model Withdrawal Statement (Annex 2 of Decree 45/2014):
   
   (Complete and return this form only if you wish to withdraw from the contract)
   To: VPS4You KFT (9400 Sopron, Tó utca 5, e-mail: info@vps4you.hu)
   I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: [insert service name / ID]
   Ordered on / Received on: [insert date]
   Name of consumer(s): [insert name]
   Address of consumer(s): [insert address]
   Signature of consumer(s) (only if on paper): [signature]
   Date: [insert date]

IV. Statutory Warranty of Fitness & Guarantee (Annex 3 of Decree 45/2014 & Decree 373/2021)

1. Implied Warranty (Kellékszavatosság)

• When can you exercise implied warranty rights? In case of defective performance by VPS4You KFT, you may enforce a claim for implied warranty pursuant to the Hungarian Civil Code (Ptk.) and Government Decree 373/2021. (VI. 30.).
• What rights do you have? You may request repair or replacement, unless impossible or disproportionately expensive. If repair/replacement is unavailable, you may demand a proportionate price reduction or withdraw from the contract.
• Time limit: Consumers may enforce warranty claims within 2 years of performance. For continuous digital services, warranty covers the entire duration of the service contract.

2. Product Warranty & Commercial Guarantee

For digital services and server hosting, product warranty (termékszavatosság) is not applicable. The Service Provider does not provide a separate voluntary commercial guarantee beyond the statutory warranty and its voluntary money-back guarantee.

V. Recurring Billing, Payment Terms & Payment Partners

1. Automatic expiration notices are sent at least 7 days in advance.
2. Payment methods: Bank transfer, Credit Card (Barion / SimplePay), PayPal, Account balance.
3. Automated Recurring Renewal: By opting in to automatic renewal, the Subscriber authorizes recurring charges via Barion reference token (`RecurrenceId`) or PayPal Billing Agreement. Automated renewal can be canceled anytime, free of charge, with immediate effect in the Customer Dashboard.
4. Premium Rate Phone Services: Provided by V & Zs 98 Bt. (4251 Hajdúsámson, Bartók Béla út 21., info@szerverem.hu). Premium numbers: +36 90 188 802 and +36 90 188 921.
5. Payment Providers: Barion Payment Zrt. (MNB License No: H-EN-I-1064/2013), OTP Mobil Kft. (SimplePay), PayPal Europe S.à.r.l. et Cie, S.C.A.

VI. Service Availability (SLA), Operating Rules & Domain Policies

1. Guaranteed service availability is 99.5%, excluding announced maintenance (max 4 hours/month, notified 1 day ahead).
2. Prohibited activities: DDoS attacks, malware hosting, unsolicited bulk email (SPAM), cryptocurrency mining on shared VPS/hosting, copyright infringement, and illegal material. Immediate suspension applies upon violation.
3. Free Services: Free services, promotional packages, and trial periods are provided without uptime warranty or liability for potential data loss.
4. Domain Name Registration: Domain registrations and renewals are governed by the policy regulations of the respective central top-level domain registries (e.g., ISZT Kft. for .hu domains, Hosting Concepts B.V. for international domains).

VII. Force Majeure

1. Neither party shall be held liable for failure or delay in performing contractual obligations if caused by circumstances beyond reasonable control (force majeure: natural disasters, war, governmental restrictions, major cyber attacks, or nationwide telecommunication backbone outages).

VIII. Complaints Handling & Dispute Resolution (Act CLV of 1997 - Fgytv.)

1. Submitting complaints: Written complaints can be submitted via e-mail to info@vps4you.hu or through the online ticketing system. Oral complaints by phone are investigated immediately.
2. Investigation deadline: The Service Provider responds in writing, providing substantive grounds, within 30 days of receiving written complaints. Records of complaints are retained for 3 years.
3. Consumer Protection Authority: If a complaint is rejected, consumers may contact the competent government office: Győr-Moson-Sopron County Government Office (Department of Consumer Protection - 9022 Győr, Türr István u. 1., fogyasztovedelem@gyor.gov.hu).
4. Conciliation Board (Békéltető Testület): Free out-of-court dispute resolution is available through the Győr-Moson-Sopron County Conciliation Board (9021 Győr, Szent István út 10., bekelteto.testulet@gymskamik.hu, www.bekeltetes.hu). Pursuant to the 2024 regulations, hearings can be conducted online.
5. EU Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr.

IX. Data Protection

1. Personal data processing is carried out in strict accordance with Regulation (EU) 2016/679 (GDPR) and national laws. Detailed data handling terms are governed by our Privacy Policy and Cookie Policy.

X. Governing Law, Jurisdiction & Language Priority

1. These Terms and all contracts concluded hereunder are governed by the laws of Hungary, with particular regard to the Hungarian Civil Code (Ptk.), Act CVIII of 2001 (Ekertv.), Government Decree 45/2014. (II. 26.), and Government Decree 373/2021. (VI. 30.).
2. For disputes arising from business-to-business contracts, the parties submit to the exclusive jurisdiction of the competent Hungarian courts based on the Provider's registered seat.
3. Language Priority: These Terms are drawn up in Hungarian and English. In the event of any conflict, discrepancy, or dispute regarding interpretation, the Hungarian language version shall prevail.

Published: November 2, 2026 • Effective Date: November 20, 2026 • Version: v4